Privacy Policy

This Privacy Policy describes how Temperos QB (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from www.temperosqb.pt (the "Site") or otherwise communicate with us in connection with the Site (collectively, the "Services"). For purposes of this Privacy Policy, the user of the services, whether a customer, site visitor or other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date and take any other actions required by applicable law.

How we collect and use personal information

To provide the Services, we collect your personal information from a variety of sources as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use your collected information to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights and the rights of our users or third parties.

What personal information we collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or is reasonably capable of being associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you send to us directly through our Services may include:

Contact details, including your name, address, telephone number and email address;
Order information, including your name, delivery and billing address, payment confirmation, email address and telephone number;
Account information, including your username, password, security questions, and other information used for account security purposes;
Customer support information , including information you choose to include in communications with us, for example when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide such information, but doing so may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“ Usage Data ”). To do this, we may use cookies, pixels, and similar technologies (“ Cookies ”). Usage Data may include information about how you access and navigate our website and your account, including device information, browser information, information about your network connection, your IP address, and other information.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify;
Our payment providers, who collect your payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, to fulfill your orders and to provide the products or services you have requested, in order to perform our contract with you;
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as web beacons, pixels, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third Party Sites and Links.

How we use your personal information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, facilitating any returns and exchanges, and other features and functionality related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use. In such cases, Shopify will process your information as set out in the Privacy Policy and Consumer Privacy Policy;
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing communications, advertisements by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products in accordance with Art. 6 (1) (f) GDPR;
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interests in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) GDPR;
Communicating with you and improving the Service. We use your personal information to provide you with customer support and to improve our Services. It is in our legitimate interests to be responsive to you, to provide you with effective services and to maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

Cookies

We use cookies on our website, for specific information about the cookies we use in connection with our store with Shopify, see https://www.shopify.com/legal/cookies . We use cookies to improve our website and services (including to remember your actions and preferences), to perform analytics and to better understand how you interact with the services (our legitimate interests are to administer, improve, and optimize the services). We may allow third parties and service providers to use cookies on our website to better customize their services, products, and advertising on our website and other websites.

Most users automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionality, to function improperly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate interests and other reasons subject to this Privacy Policy.

Such circumstances may include:

With suppliers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping);
With business and marketing partners to provide you with services and advertise. Our business and marketing partners will use your information in accordance with their own privacy notices;
When you direct, request or otherwise consent to us disclosing certain information to third parties, such as to ship products or through the use of social media widgets or login integrations, with your consent;
With our affiliates or otherwise within our corporate group, in our legitimate interests of running a successful business;
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information” :

Third Party Sites and Links

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on such websites.

Information you provide in public or semi-public locations, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or such third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the published date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under the age of 18.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a number of factors, including whether we need the information to maintain your account, provide you with services, comply with our legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may refuse your request, as permitted by law.

Right to access/know : You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information;
Right to erasure : You may have the right to request that we delete personal information we hold about you;
Right to correction : You may have the right to request that we correct inaccurate personal information we hold about you;
Right to Portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions;
Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information;
Withdrawal of consent : Where we are relying on consent to process your personal information, you may have the right to withdraw that consent;
Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial;
Managing Communication Preferences : We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or an order you have placed.

You may exercise any of these rights where indicated on our website or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal information outside of the country in which you reside. Your personal information is also processed by employees and third party service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant UK competent authority, as relevant, unless the transfer of data is to a country that has been determined to provide an adequate level of protection.

Contacts

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, you can do so by email: pimentasqb@gmail.com or by using the contact form

For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.

Updated September 30, 2024

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